Description
Job Descriptions:
1. Greet and welcome guests
2. Responsible for handling front office reception and administration duties related to front office department
3. Handle and respond promptly to all incoming inquiries, requests, and complaints by call or face to face
4. Check in function – Register and assign rooms to arriving guests ensuring that registration records are correctly completed with all required information given by the guests
5. Check out function – Handle check out of departing guests according to the Standard of Procedure of the hotel
6. To check all OTA’s bookings
7. To monitor and review the checklist of all the arrival departure
8. Manage cashiering at the Front Office
9. Handle guests’ request/complaint and when necessary to immediately refer problem and/or complaint to the Front Office Assistant Manager/Hotel Manager for advice and further necessary follow up
10. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
11. Maintains the cleanliness and neatness of the front office department
12. Other duties as assigned